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111good collects only the account and transaction data needed to run your wallet, process payments through bKash, Upay and Bank Transfer, and keep your records accurate. This policy explains exactly what we collect, why we hold it, and what choices you have over it. Access to our platform depends on your local law and eligible regions.
When you open an account with 111good, we collect the registration details you provide — name, contact information and the payment identifiers linked to your bKash, Upay or Bank Transfer method. We also record each transaction your account initiates: deposit requests, withdrawal submissions and the status updates that follow. This transaction history lives in your account area so you can check it at any time. Beyond account and payment data, we collect standard device and session signals — browser type, IP address range and pages visited — to keep the site working correctly on mobile and desktop. We do not sell this data to third-party advertisers. We share it only where a payment processor needs it to complete your transaction, or where applicable law requires disclosure. Data is held for as long as your account remains open, and for a defined period after closure as required by the regulations that apply to our operations. If you are unsure whether access to our platform is permitted in your location, check your local law before registering. We cannot confirm eligibility on your behalf, and nothing in this policy constitutes a legal assurance of access for any particular region.
This policy covers your 111good account and the data generated through it — from registration through to every payment record in your history. It does not extend to third-party services you reach from our pages, including external payment processors or linked service providers. Understanding the boundary helps you know who to contact when a question arises.
Login events, session tokens and device identifiers associated with your 111good account are covered by this policy. We hold these to verify your identity on each visit and to flag any access that does not match your usual pattern.
Every deposit and withdrawal you submit — whether via bKash, Upay or Bank Transfer — is logged in your account history. These records fall fully within this policy, and you can view them without contacting support.
Pages you browse, game rooms you open and the cookies placed to keep your session active are covered here. We use session and preference cookies only; we do not place advertising trackers on behalf of third parties.
External sites, payment-processor interfaces and any service reached by following a link away from 111good operate under their own privacy terms, not ours. We cannot control or accept responsibility for how those services handle your data.
Your account gives you direct access to most of the data we hold on you. The transaction history tab shows every payment record attached to your wallet — bKash deposits, Upay withdrawals and Bank Transfer submissions — with dates and status. You do not need to contact us to read these records; they are visible after you sign in. For corrections to your registered name, contact details or linked payment method, go to the account settings page and follow the fields shown there. If a field is locked for verification reasons, the page will indicate what document or step is required to unlock it. We aim to process correction requests within the timeframe stated in the account area, though the exact duration can depend on verification volume at any given time. To raise a broader question about your data — what we hold, why we hold it, or how long it will be kept — contact our support team using the route that appears in your signed-in account. Availability of certain rights may depend on local law and eligible regions.
Sign in and open the transaction history tab to see every payment event linked to your account, including bKash, Upay and Bank Transfer entries, without submitting a request to support.
Account settings lets you update contact information and payment identifiers directly. Locked fields display the verification step needed before the change can be saved.
For questions about data scope, retention or how a specific record was created, use the support contact route shown in your signed-in account. State your registered contact detail so we can locate your record promptly.
If you wish to close your account and understand the data-retention period that follows, contact support through your account area. Closure does not delete records immediately; retention periods apply as required by applicable regulations.
If this policy raises a question you cannot resolve through your account area, the routes below connect you to the team that handles data and privacy matters. Use the channel that suits your query — all three are accessible from your signed-in account page.
The support form inside your signed-in account is the primary route for privacy and data questions. Describe your query and include your registered contact detail so the right team member can locate your record.
Live chat is available through the account dashboard for quicker questions — such as confirming what a specific transaction record contains or checking the status of a correction request you have already submitted.
For formal written requests — such as asking for a summary of data held or disputing a record — use the email address published on the contact page within your account. Written requests create a reference you can follow up on.
We approach data handling as an operational responsibility, not a checkbox. Each of the four areas below reflects how we run the account and payment infrastructure you use every day — from the cookie that keeps your session open to the retention clock that starts when an account closes.
We place session cookies to keep you signed in across pages and preference cookies to remember your account settings. No third-party advertising cookies are set. You can clear session cookies through your browser without affecting your stored account data.
Access to your account record is protected by your login credentials. We do not share your bKash, Upay or Bank Transfer identifiers with any party outside the transaction path. If you suspect unauthorised access, change your password immediately and contact support.
Account and transaction data is held for the period your account is active, plus a post-closure period required by the regulations applicable to our operations. We do not hold data beyond what is needed for those purposes, and we do not sell retained data.
To request a correction, query a retained record or ask about data scope, use the support form in your account area. We will respond using the contact detail registered to your account. Outcome and timing may vary depending on applicable local law and eligible regions.
These are the questions we hear most often about how 111good handles account data, payment records and your rights under this policy.
We collect the name, contact information and payment identifiers you provide at registration — including any bKash, Upay or Bank Transfer detail you link to your account. We also record device and session signals to keep the site functioning correctly on your mobile or desktop browser.
Yes. Sign in and open the transaction history tab in your account area. Every deposit and withdrawal — across bKash, Upay and Bank Transfer — is listed there with its date and status. You do not need to contact support to view these records.
We share data only where a payment processor requires it to complete your transaction, or where applicable law mandates disclosure. We do not sell your data to advertisers or share it for marketing purposes outside the platform. Third-party sites you reach via links operate under their own policies.
Go to account settings and update the relevant field directly. If a field is locked pending verification, the page will show which step is required. For changes that cannot be made through settings, submit a request via the support form inside your account.
Account and transaction data is retained for a period after closure as required by the regulations applicable to our operations. We cannot confirm an exact duration here because it depends on the rules in effect at the time. Your closure request does not delete records immediately.
Access to our platform and the protections described in this policy depend on your local law and eligible regions. We cannot confirm eligibility on your behalf. Check the regulations that apply in your location before registering or using your account.